Troubleshooting connections
Updated 2 Oct 2026
Most connection issues come down to an expired login or a device that has dropped off Wi-Fi.
1
Check the device app
Make sure the device shows as online in its own app.
2
Reconnect in Kova
Open the device in Kova and tap Reconnect.
3
Restart the gateway
Restart any hub or gateway the device connects through.
4
Contact support
If it still won’t connect, message us from the app.
Tip: most devices recover on their own within 15 minutes of a Wi-Fi drop.
